Free standard UK delivery Organic cotton Printed to order

Frequently Asked Questions

Useful things to know

Questions, answered.

Find clear answers about our products, ordering, sizing, delivery, and returns.

18 answers / 5 topics

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01

Ordering and products

Are your T-shirts made to order?
Answer

Yes. Each T-shirt is printed after you place your order, so we do not hold large quantities of pre-printed stock.

What sizes are available?
Answer

Available sizes will be shown on each product page. Please check our Size Guide before ordering, as measurements and fit can vary between garments.

What colours are available?
Answer

Each product page will show the colours available for that design. Not every design will be offered in every colour, because the artwork must remain clear and readable.

How do personalised T-shirts work?
Answer

Enter the requested wording carefully on the product page before adding the T-shirt to your basket. Please check all spelling, punctuation, and capitalisation, as we will use the information you submit.

We review the design layout before releasing the order for production, but you remain responsible for checking that your submitted wording is correct.

Can I return a personalised T-shirt?
Answer

Because personalised T-shirts are made specifically to your instructions, they cannot normally be returned or refunded simply because you have changed your mind or entered the wrong wording. If your T-shirt is faulty, damaged, incorrectly printed, or different from what you ordered, please contact returns@tittlet.com as soon as possible. This does not affect your statutory rights.

02

Sizing and care

How should I choose my size?
Answer

Measure a T-shirt that already fits you well and compare those measurements with our Size Guide. Do not rely only on your usual labelled size, as sizing can vary between garments.

How should I wash my T-shirt?
Answer

Always follow the garment’s care label and any instructions on the product page. In general, washing it inside out at a low temperature and avoiding ironing directly over the design will help protect the print.

03

Delivery

Where do you deliver?
Answer

Tittle T currently delivers to addresses within the United Kingdom that are accepted by our checkout.

How much does delivery cost?
Answer

Standard UK delivery is included in the price of every Tittle T order. There is no additional standard-delivery charge at checkout.

How long will my order take to arrive?
Answer

Because our T-shirts are printed to order, please allow time for production before dispatch. Most UK orders are expected to arrive within approximately 4–10 working days. This is an estimate rather than a guaranteed delivery date. See our Delivery & Returns page for full details.

Can I track my order?
Answer

Yes. We will email you a tracking link after your order has been dispatched. Tracking information can sometimes take a little time to update after the parcel leaves the production facility.

What if my order hasn’t arrived?
Answer

If your order has not arrived by the end of the estimated delivery period, check the tracking information first. If tracking has stopped updating or the parcel appears to be lost, contact support@tittlet.com with your order number and we will investigate.

04

Returns and refunds

Can I return a T-shirt if I change my mind?
Answer

For most non-personalised items, yes. Please tell us within 14 days of receiving your order that you wish to cancel, then return the item within the following 14 days. Contact us before sending anything back so that we can provide the return instructions.

Can I change or cancel my order?
Answer

Please email orders@tittlet.com as soon as possible if you need to change any order details.

Non-personalised orders can be cancelled in accordance with our Delivery & Returns policy. Personalised orders enter production specifically for you, so we may be unable to change or cancel them once production has started.

Who pays for return postage?
Answer

For a change-of-mind return, including a correctly supplied T-shirt that does not fit, you are responsible for the return-postage cost. If the item is faulty, damaged, incorrect, or not as described, Tittle T will cover the reasonable return cost or arrange the return. Please contact us before sending anything back.

What should I do if my order is faulty, damaged, or incorrect?
Answer

Email returns@tittlet.com with your order number and a description of the problem. Photographs may help us resolve the issue more quickly. Please do not return the item until we have replied with instructions.

When will I receive my refund?
Answer

For change-of-mind cancellations, refunds are made without undue delay and within 14 days of receiving the returned goods or receiving proof they were sent back, whichever is earlier. We will use the original payment method unless otherwise agreed.

05

Contact

How can I contact Tittle T?
Answer

Email us at hello@tittlet.com or visit our Contact page. We aim to reply within two working days. If your question concerns an existing order, please include your order number and the email address used at checkout.

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