Where we deliver

We currently deliver to addresses within the United Kingdom that are accepted by our checkout. Standard UK delivery is included in the price of your T-shirt. There is no additional standard-delivery charge at checkout.

How long delivery takes

Because our T-shirts are printed to order, they are not dispatched immediately. Most UK orders are expected to arrive within approximately 4–10 working days. This includes production and delivery time. This is an estimate rather than a guaranteed delivery date, and orders may occasionally take longer during busy periods or because of circumstances outside our control. If we become aware of a significant delay, we will contact you.

Tracking your order

We will email you a tracking link when your order has been dispatched. Tracking information can sometimes take a little time to update after the parcel leaves the production facility. Orders containing more than one item may occasionally arrive in separate parcels.

Please contact orders@tittlet.com as soon as possible if you need to change or cancel an order. Orders enter production quickly, so we cannot guarantee that changes can be made once production has started. This does not affect your legal cancellation rights for standard, non-personalised products. Personalised products are covered by different rules, explained below.

For standard, non-personalised T-shirts ordered online, you may cancel your purchase by contacting us within 14 days of receiving your order. You then have a further 14 days to return the item. You may examine and try on the T-shirt as you would in a shop. Please do not wear it beyond what is reasonably necessary to check its size, fit and appearance, and do not wash, alter or damage it. We may reduce the refund if the product has been handled more than is reasonably necessary.

To request a return

Email returns@tittlet.com and include:

• Your name
• Your order number
• The item you wish to return
• A brief statement confirming that you wish to cancel the purchase

Wrong size or colour

Please consult our Size Guide carefully before ordering. A standard, non-personalised T-shirt ordered in the wrong size or colour may be returned under the change-of-mind procedure above. We do not currently offer direct exchanges. If a standard item is eligible for return, you may return it for a refund and place a new order for the preferred size or colour. Personalised products cannot normally be exchanged because the wrong size or colour was selected, unless the item supplied differs from the order placed.

Faulty, damaged, misprinted or incorrect items

If your order arrives faulty, damaged, misprinted or different from what you ordered, please contact returns@tittlet.com as soon as possible. Please include:

• Your order number
• A description of the problem
• If possible, clear photographs showing the whole item and the fault
• A photograph of the packaging or shipping label where relevant

Please keep the item and its packaging until we confirm what to do. In many cases, the item will not need to be returned. If your item is faulty, damaged, misprinted or different from what you ordered, you will normally have the right to reject it within 30 days of delivery and receive a full refund. You may choose to request a replacement instead. After 30 days, you may still be entitled to a repair or replacement and, in certain circumstances, a price reduction or refund. We will review the problem and arrange a remedy in accordance with your statutory rights. If we ask you to return a faulty or incorrect item, we will provide return instructions and cover the reasonable return cost.

Missing or delayed parcels

If your order has not arrived by the end of the estimated delivery period, please check the tracking information first. If tracking has stopped updating, or the parcel appears to be lost, contact support@tittlet.com with your order number and we will investigate. If tracking shows the parcel as delivered but you cannot find it, please check:

• Any safe place around the property
• With members of your household
• With immediate neighbours
• Any photograph or delivery note supplied by the carrier

Contact us promptly if the parcel still cannot be found. We will investigate and provide the appropriate remedy if the order has not been delivered.

Incorrect or incomplete delivery addresses

Please check your delivery address carefully before placing your order. Contact orders@tittlet.com immediately if you notice an error. We may be able to correct the address before production or dispatch, but this cannot be guaranteed. If an order is returned because the address supplied was incorrect or incomplete, or because the parcel was not collected, an additional delivery charge may apply before it can be sent again. You will not be charged if the address error was caused by us.

Approved refunds will be made to the original payment method. For a statutory change-of-mind return, we will issue the refund within 14 days of receiving the returned item or receiving acceptable evidence that it has been sent back, whichever happens first. The refund will include the amount paid for the returned product and any standard outbound delivery charge. As standard UK delivery is included in our product prices, there will normally be no separate delivery charge to refund. Your bank or payment provider may take additional time to show the refund in your account.